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March 16, 2024
Question

Why can't get I out of entering a expense? I must do refresh and start over.

  • March 16, 2024
  • 1 reply
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1 reply

March 16, 2024

We appreciate you visiting the Community, donlingg.

 

Let's perform some troubleshooting steps to overcome issues encountered when entering business expenses in QuickBooks Online (QBO).

 

Beforehand, can you add more details about your concern? What happened after entering expense transactions? Is the option to exit the page missing, or it's not working? It would also be helpful if you could add a screenshot for reference to help us identify the most appropriate resolution.

 

In the meantime, let's troubleshoot your browser to avoid discrepancies related to your browser's cache that usually cause unexpected behavior while running the program. To begin with, I recommend utilizing a private window through these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, proceed to your regular browser and clear its cache to refresh the website's preferences. You can also use a supported browser for the best and most secure experience.

 

On the other hand, you might want to scan these resources for guidance on generating data to have an overview of your business finances:

 

 

Don't hesitate to update us in the thread if you have additional questions about recording business expenses or other related concerns in QuickBooks Online. You can always count on us.