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November 15, 2023
Question

Why can't i get my clients e mail address to populate on the new invoice screen i am using, just like it used to before the change over?

  • November 15, 2023
  • 1 reply
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1 reply

Candice C
November 15, 2023

Good afternoon, @jamdpm84

 

It's great to see a new face here in the Community! 

 

Since there's a new invoice screen in QuickBooks Online, I recommend contacting our Customer Support Team. They'll be able to use a screen share tool to review your account with you. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and tap Let's talk
  4. Scroll down and choose to Get to callback

 

It's that easy! 

 

I'm only a post away if you need me. Take care!