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rpineda2
October 31, 2024
Question

Why can't I leave Qty as blank or zero on an invoice using QBO?

  • October 31, 2024
  • 2 replies
  • 0 views

Hello,

 

We use the QTY column for the purpose of keeping track of weights. We sell goods with weight and also freight as a service. In the past, I was able to leave QTY as blank or as a zero when invoicing for freight. QBO now forces a "1". How can I disable QB from doing this? Note, if I place a zero it will zero out the dollar amount that we are charging the customer. 

    2 replies

    MsNorthPND18
    MsNorthPND18
    October 31, 2024

    I generated an invoice for my sample file and emailed it to myself. In the PDF, the quantity and amount columns show 0. This is functioning as intended, as it is programmed that way in QuickBooks Online (QBO), Rpined2.

     

    The new invoice stipulates that you can't set the quantity to 0 while there is a corresponding service amount. Disabling the quantity to 0 is not permitted if an amount is present. If you intend to set the quantity to 0, you must exclude any freight or service charges. This means there will be no amount associated with that service count.

     

    You might want to check out this article to learn more about customizing sales forms in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    If you require any clarification regarding invoices in QBO or if there's anything else I can assist you with, please don't hesitate to reach out. I look forward to your response. Wishing you a wonderful day.

    Rainflurry
    Rainflurry
    November 1, 2024

    @rpineda2 

     

    Entering a quantity of 0 for a service item works fine on my end.  It defaults to 1, then when you change it to 0, it zeros out the amount.  You just need to re-enter the amount after changing the quantity to 0 and it should work.  

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