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suzannek1
June 11, 2024
Question

Why can't I see the credit card expense in the credit card register?

  • June 11, 2024
  • 1 reply
  • 0 views
Just today I noticed that I cannot see the credit card charges or the balance in my cc register.  I only see card payments.  Is this a glitch?

1 reply

S
SarahannC
June 11, 2024

The balances (ending balance) always appear in the register. There's a good chance you're experiencing a browser-related issue. That's why the credit card charges, and the balance are not showing up immediately. I'll help you fix this right now, suzannek1.

 

Before anything else, follow these steps to review your transactions based on the date you need. 

 

  1. In the credit card register, click the Funnel icon.
  2. Select the Date field. You can choose custom to enter specific start and end dates.
  3. Choose the type of transaction you want to generate/
  4. Hit Apply to reflect the changes.

 

If the transactions don't go through after following the steps above, you can access QuickBooks Online account in a private browser to check if the problem is due to your browser settings or extensions. Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works fine, clear the browser cache to boost your browser's speed and overall performance. You can also use another browser.

 

In addition to this, you can add the QuickBooks balance and Bank balance columns from the Chart of Accounts (COA) page. To do this, click the small Gear icon. Then, tick the QuickBooks balance and Bank balance.

 

Visit this article for more insights about organizing your Chart of Accounts (COA): Learn about account types in the chart of accounts.

 

Tap me on my shoulder if you need more help viewing data in your register. I'll be here to back you up. 

S
suzannek1Author
June 11, 2024

Not a browser issue.  Still could not see it.   So I am hoping it is a glitch that Intuit will fix.   It is the same with all my bank registers.  

J
jeanbiverly_
June 11, 2024

We appreciate you for performing the troubleshooting steps, @suzannek1.

 

Since you're still unable to view your credit card charges and balance in your register, you can fix this by checking the Include inactive box on the Chart of accounts page. I've included a screenshot below for your reference.

 

 

If the issue persists, I suggest reaching out to our support team for further investigation through a screen-sharing session.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Navigate to the Help (?) menu.
  3. Open the Search tab and select Contact Us.
  4. Pick a topic to connect with the appropriate support.
  5. Choose the Chat or Callback option.

 

 

Additionally, here are some articles that can assist you in managing the account register effectively:

 

 

If you have any other concerns apart from bank or credit card registers, feel free to return to this thread. We're here to assist you in any way we can. Stay safe.

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