Why cant i scroll down on my mac is certain places? mainly creating an invoice and i cant even scroll down to write or bill the customer after this lil Dec 1st upgrade

Let me help you get past this issue, @jlongac.

I understand that accessing the entire page is vital for your workflow in QuickBooks Online (QBO). In case the page is cut off or there is no scroll bar to view the rest of the page, here are some things you can check:

1. Zoom settings on your browser:

• For Mozilla Firefox, you can increase the size of web pages by adjusting the font size and zoom settings.
• For Google Chrome, you can change text, image, and video sizes (zoom).

2. Display settings on your computer:

QBO requires the following settings to display all pages correctly:

• Screen resolution set to 1024x768 or higher.
• Dots-per-inch (DPI) set to "Normal" or "100%".

We suggest maximizing the browser window while working in QBO, especially if your resolution is 1024x768.

To check these settings, you can visit Apple's support article: Change your Mac display’s resolution.

Furthermore, ensure that your browser is up-to-date.

If the problem persists, you can perform basic troubleshooting steps. A cache-related issue may be preventing you from scrolling down when creating a bill. You can use a private or incognito window to rule out cache problems in your browser. To access it, use these shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Then, log in to your QBO account and check if you can scroll down when creating a bill. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

In case you want to email your expense receipts and bills to get them into QBO, you can refer to this article for guidance: Email receipts and bills to QuickBooks Online.

Feel free to get back on this thread if you need further assistance fixing the scroll issue. I'm always here to help you out.