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T
twosouthpaws
May 1, 2024
Question

Why did QuickBooks not send me the invoices automatically generated last night? It has every month for the past 7 years. Not last night...

  • May 1, 2024
  • 1 reply
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Original commenter did not share additional details

1 reply

R
rvrfrf
May 1, 2024

Thanks for getting in touch with the Community, twosouthpaws. I appreciate your detailed information.
 

Since you're not seeing certain emails from Intuit, I'd recommend checking the spam/junk folder initially. You can also check in your books to confirm these recurring invoices were created already.
 

If you're still unable to locate them, you can follow our process for your email provider to start receiving Intuit emails.
 

Here's how to add approved email addresses:
 

  1. Use our Intuit service email addresses table in the image below to add each necessary sender address to your contact list, address book, safe sender list, or allow list. You'll want to add each of the QuickBooks products email addresses.


     
  2. For detailed steps on how to add approved email addresses to these lists, check with your email provider. Often times they'll have a support article detailing how to add an approved email address on their websites.

 

If you're unable to find information on how to add approved emails for your email provider, you'll want to reach out to their support team for assistance on adding or unblocking Intuit's service email addresses. You'll also want to be aware that if you're using a corporate email account, you may need to work with the IT department or administrator to complete your process.
 

I've also included a detailed resource about receiving emails from Intuit which may come in handy moving forward: Receive important email messages from Intuit

 

Please don't hesitate to send a reply if there's any additional questions. Have a great Wednesday!

T
twosouthpawsAuthor
May 1, 2024

Hi Zach,

 

Thank you for replying.

 

The invoices are not in my SPAM folder. I am receiving emails from Intuit. I received the 8 Sales Receipts from last night processing. I received the one new invoice I manually create this morning. But I didn't receive ANY of the invoices from last night's run.

 

Intuit makes undocumented changes that don't help at all. I can't find a preference anywhere that would enable/disable my receiving the invoices.

 

Jeff

D
DebSheenD
May 1, 2024

I understand the importance of emailing invoices promptly, @twosouthpaws. I’ve come to share information about emailing invoices in QuickBooks Online (QBO).


Currently, there's an ongoing investigation about recurring invoices are not created or sent to their designated customers. Rest assured our dedicated team is diligently investigating the matter and taking all necessary steps to rectify the situation. We also work closely with our technical experts to identify the root cause and implement appropriate measures to prevent recurrence.


If you haven't contacted our support team yet, I suggest you do so. This way, you'll be added to the affected list and notified of the progress as soon as they become available.


You can check our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:

 

  1. Open your QuickBooks account.
  2. Go to the Help (?) menu.
  3. Select the Search tab, then click Contact Us.
  4. Enter your brief concern in the field.
  5. Tap Continue.
  6. Click the Chat or Callback option.


For now, we can check if the recurring invoice template is set up correctly.


Here's how:

 

  1. Click the Gear icon at the top.
  2. Pick Recurring Transactions under Lists column.
  3. Locate the Template.
  4. On the Action column, click Edit then check if there's a checkmark on Automatically send emails, then Save Template.


If the issue persists, I recommend manually sending the invoices.
 

  1. Go to the Gear icon, then select Recurring Transactions.
  2. Look for the template you want to send, then click the Dropdown beside the Edit button.
  3. Select Use.
  4. Review the invoice details, then click Review and Send.
  5. Once done, click Send Invoice.

     

For your reference, you can check out this article for more information: Recurring Transactions in QuickBooks Online.

 

Please know that we appreciate your patience and effort. If you have any concerns about invoices, please don’t hesitate to get back and we’ll be here to find solutions to ensure all are covered.

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