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laurielarusso
Nov 2, 2020 12:59 PM UTC
Question

Why did QuickBooks stop attaching PDFs of my invoices to my emails?

Normally, a PDF of the invoice is attached to my invoice emails. Today, my first email had invoice attached but the second two didn't.

    9 replies

    dlscornett
    Nov 2, 2020 1:37 PM UTC

    Same here.  No invoice attached to email.  Mine started last night.  

    dlscornett
    Nov 2, 2020 1:49 PM UTC

    This answer on another post will be helpful for you IDK why the system changed all of a sudden. 

     

    https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/i-send-my-invoices-as-a-pdf-attachment-and-since-friday-it-is/00/699150

    IamjuViel
    IamjuViel
    Nov 2, 2020 1:55 PM UTC

    Hello, @laurielarusso.

     

    Let me help you isolate this unexpected behavior when sending your invoices. 

     

    First, let's make sure your account is set up properly. Here's how:

    1. Go to the Gear icon.
    2. Choose Account and Settings.
    3. Hover to the Sales menu.
    4. Scroll down to the Online Delivery section.
    5. Make sure to mark the PDF Attached tick box.
    6. Click the Save button.
    7. Hit Done. 

    Also, you'd want to make sure that the specific invoice template you're using is set properly. Here's how:

    1. Hover to the Gear icon.
    2. Select Custom form styles.
    3. Choose the Emails tab.
    4. Make sure to mark the PDF Attached tick box in the How your invoice appears in the emails section.
    5. Click Done.

    Once completed, you can try creating a sample invoice and send it to your personal email.

     

    Get back to us here if you have other questions about emailing your invoices and other sales forms from QuickBooks. I'm always here to help.

      ponderconsulting
      Mar 10, 2023 12:44 PM UTC

      Can you please stop doing this, @IamjuViel (Quickbooks)? It's beyond annoying.

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