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C
cweaver3
May 17, 2022
Question

Why did the tab function stop working properly when entering a vendor bill, expense or check? Are they going to fix it?

  • May 17, 2022
  • 2 replies
  • 0 views
When entering a vendor bill, expense or check the tab function stops working when you get to the Category field.

2 replies

AlcaeusF
AlcaeusF
May 17, 2022

Hello there, @cweaver3.

 

Thanks for bringing this to my attention. I'm here to help make sure you can use the Tab key when moving around fields in most forms in QuickBooks Online (QBO).

 

We haven't received any similar reports at the moment. To check if the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses, let's sign in to your QBO using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to create a test transaction and use the Tab key to double-check.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To learn more about managing the Tags feature and keyboard shortcuts in QBO, consider checking out these articles:

 

 

For tips and other resources, you can also visit our website for future reference: Self-help articles.

 

Let me know if you have additional questions about this or anything else. I'll be more than happy to answer them. Stay safe always.

J
Just_me
May 17, 2022

Actually, @AlcaeusF , if you actually read ANY of the posts here, you'd know that there have been complaints about this very issue for over a month now.  

 

@cweaver3  It is a known issue.  We have been reporting it for WEEKS.  We have been told repeatedly that they are looking into it and that we can reach out to "Support" and have our names put on the "Affected user" list.   

 

https://quickbooks.intuit.com/learn-support/en-us/payments/tabbing/00/1079604

    J
    jgraveran
    January 22, 2025

    I am also having the issue and haven't been able to get a solution. No one seems to know what to do

      C
      CharmieH
      January 23, 2025

      Thank you for dropping by and sharing about your experience using the tab function, @jgraveran. Rest assured, we're here to help you address this concern.

       

      Have you tried the troubleshooting steps provided by FritzF? If not, please follow the keyboard shortcut keys below that vary by browser's type:

       

      • Microsoft Edge: Ctrl + Shift + N
      • Google Chrome: Ctrl + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Safari: Command + Shift + N

       

      If the issue persists, let's contact our phone support team, as they have the best tools to help you further.

       

      Here's how to connect with them:

       

      1. Click the Help menu.
      2. Proceed to the Assistant tab.
      3. Type "contact support" in the chat box and press Enter.
      4. Click Contact a human, then select Live Chat or Call me back.
      5. Input a short description of your concern and click Continue.
      6. Choose between Callback or Chat.

       

      Please check their support hours so you can contact them at a time that works best for you within their availability.

       

      I'm adding an article below you may refer to show the items on a Bill Payment:

       

       

      The Community team and I are here to address your concerns. If you encounter difficulties, you can leave it on this thread. We'll get back to you as soon as we can.

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