Why do all my expenses now say no category and payee not specified after I’ve already entered in the fields? And now I can’t select hardly any categories for new expenses

Thank you for giving us a post here in the Community, Glowcleanllc. I'm here to help you resolve the issue regarding expense and payee so you can add categories for new expense in QuickBooks Online (QBO).

Sometimes, numerous cached files can cause unusual browser behavior. I recommend performing some troubleshooting steps to isolate this issue. Let's access your account through an incognito window to rule out the possibility of a webpage issue.

You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once you've launched a new private browsing session, access your QuickBooks Online account and verify if the category and payee issues are resolved. If you can select categories for new expenses, proceed to clear your browser's cache.

This process will resolve the issue and help the program run smoothly. You can also use other devices and supported browsers as alternatives.

If you're using the QuickBooks Online mobile app for Android, here's how to troubleshoot it.

1. Change the Wi-Fi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   • Open your device Settings.
   • Select apps (varies by device).
   • Choose the QuickBooks app from the list, then select Storage.
   • Select clear data.
4. Power down and restart your device.

If you encounter the same issue, uninstall and reinstall your QuickBooks Online app to ensure you have the latest version. It will help the application run smoothly without interruptions. 

To access a comprehensive guide on managing your expenses in QuickBooks Online, I'll share this article that includes helpful links explaining how your expense transactions work in QuickBooks: Expenses and vendors.

I'm all ears and ready to help again if you have more concerns about categorizing expenses. You can also add any other questions about other areas in QuickBooks Online. Always here to help.