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D
Del13
January 25, 2024
Question

Why do I have payroll checks that are assigned a check number that do NOT show up in the check register.

  • January 25, 2024
  • 1 reply
  • 0 views
This is only happening for 4 employees. When I run a paycheck history report it shows the check number.  When I do a search for that check number, it says no results found. It started doing this on  the 12/22/2023 payroll.  They were not new employees and no information was changed for that payroll.  I am also receiving sync errors for same dates as the payroll check errors.

1 reply

K
KayePe
January 25, 2024

Hello there, @Del13. It's good having you here in the Community space. Let me route you to the support that can assist you regarding the check number not showing up on the check register inside QuickBooks Online (QBO). 

 

We know your urgency in resolving the issue at hand. Upon reading your post, we understand how critical it is for your business to address this matter effectively and promptly. To fix this, we recommend that you get in touch with our support team. The team has the necessary expertise and tools to help you resolve this. Here's how:

 

  1. In your QuickBooks, go to Help.
  2. Click Contact Us and enter a brief explanation of your concern. 
  3. Select Let's Talk and choose a way to reach us.

 

Moreover, if you're using QBO Payroll Core, you can reach the support team from Monday to Friday from 6 AM to 6 PM Pacific Time. Otherwise, you can contact the team anytime and any day for QBO Payroll Premium and Elite. 

 

On the other hand, I suggest viewing this article to guide you on managing direct deposit for company payroll: Set up your company payroll for direct deposit. 

 

Don't hesitate to reply to this post for further questions about running payroll inside QBO. Have a good one! 

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