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July 2, 2024
Question

Why do I have to manually turn my online payments on on each invoice when they are already turned on under settings?

  • July 2, 2024
  • 1 reply
  • 0 views
Worked fine for years

1 reply

July 2, 2024

I've replicated your concern, August. The online payment on the invoice was automatically turned on when I enabled it in the settings.

 

To utilize QuickBooks Online (QBO) smoothly and efficiently, let me share some troubleshooting steps.

 

The issue might be caused by a data problem with your browser. At times, the browser stores frequently accessed data, which can result in unusual behaviors in any online platforms, including QBO. Let's access your account using a private browser by following the keyboard shortcut keys below:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, return your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers as an alternative.

I'd also like to share more articles with you in case you need to make more customization to your sales transactions:

 

 

Let me know if you have any other concerns about managing your invoices. I'll get back to you as soon as possible.