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April 3, 2024
Question

Why do inactive account showing deleted

  • April 3, 2024
  • 1 reply
  • 0 views

A couple of my clients have created expense accounts that are duplicate or could be consolidated with another account  The only option I had was to make it inactive, however, when I ran the P&L, the accounts that were made inactive showed up as deleted.  

The activity history was there for the year and even thought I made a journal to reclass the expense and zeroed the account, it still shows up on the P&L report and "deleted" is labeled next to that account.

Anyway this can go away or is this just how QBO is?  I have an accountant's login but it's the client's QB account.  

1 reply

April 3, 2024

Hello there, @AR413. Allow me to explain why the inactive account shows deleted when you run the profit and loss and ensure that this will be excluded when you run the report.

 

When you make the duplicate expense account inactive, it also means that you're deleting it, which is why it was tagged as deleted. You can visit this article for more information: Make an account inactive on your chart of accounts

 

The transactions previously associated with the account will still show in your financial reports, provided the account was active at the time of their posting.

 

Currently, there's no direct way to remove the inactive account when you run the Profit and Loss, but you can exclude them manually by customizing the report. 

 

To do so, please follow the steps below:

 

  1. Go to the Reports menu, then double-click Profit and Loss.
  2. Click Customize, then set your preferred date period. 
  3. Click the Distribution Account dropdown. 
  4. Choose Select All, then locate the inactive expense account and untick it.
  5. Hit Run Report. 

 

I've added a screenshot for visual reference. 
 


 

Furthermore, you can memorize the reports you've customized. This way, you won't have to do the customization process again. 

 

To learn more about what reports you can generate, check out this article: Reports included in your subscription. 

 

You can always come back here by clicking the reply button below. I'm available to help if you need more clarification on why the report shows deleted when the account is inactive.