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joshjames5-hotma
Feb 17, 2024 5:05 AM UTC
Solved

Why does changing the category on a credit card transaction move it from a CC Expense to a CC Credit? I'm just changing the classification of the expenditure, seems wrong

After changing a reconciled transaction from a utility expense to repair & maintenance expense it changed the nature of the transaction from a credit card expense to a credit card credit and will not let me change it back to an expense
ChristineJoieRAnswer
Feb 17, 2024 6:57 AM UTC

Hello there, joshjames5. Let me help you how you can resolve this expense account on your reconciled transaction in QuickBooks Online.

 

It's important to understand that QuickBooks processes data based on how it's entered. If the expense you referred to is already reconciled, you'll have to undo the reconciliation to make changes to the category.

 

Here's how;

 

  1. Access your QuickBooks Online company.
  2. Go to the Accounting tab on the left panel.
  3. Under Your Company, choose Chart of Accounts.
  4. Choose the account you’re working on, and click on View Register.
  5. Select the transactions you want to unreconcile.
  6. Keep on clicking the R status until it shows blank or cleared (C).
  7. Click on Save, and then choose Yes in the confirmation window.

 

Once done, you'll need to recategorize the transactions, put them in the right account, and add the transaction to your reconciled items. 

 

Let me know if there is anything I can help with concerning QBO-related topics. Have a great day ahead.

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3 replies

ChristineJoieRAnswer
Feb 17, 2024 6:57 AM UTC

Hello there, joshjames5. Let me help you how you can resolve this expense account on your reconciled transaction in QuickBooks Online.

 

It's important to understand that QuickBooks processes data based on how it's entered. If the expense you referred to is already reconciled, you'll have to undo the reconciliation to make changes to the category.

 

Here's how;

 

  1. Access your QuickBooks Online company.
  2. Go to the Accounting tab on the left panel.
  3. Under Your Company, choose Chart of Accounts.
  4. Choose the account you’re working on, and click on View Register.
  5. Select the transactions you want to unreconcile.
  6. Keep on clicking the R status until it shows blank or cleared (C).
  7. Click on Save, and then choose Yes in the confirmation window.

 

Once done, you'll need to recategorize the transactions, put them in the right account, and add the transaction to your reconciled items. 

 

Let me know if there is anything I can help with concerning QBO-related topics. Have a great day ahead.

joshjames5-hotmaAuthor
Feb 23, 2024 4:44 AM UTC

Great, thank you Christine! That definitely helped and gives me a better process for adjustments moving forward. It still seems weird to me that the system would do something like reclassify a transaction from a debit to a credit just by changing the account. I would imagine it would be better if the system simply prevented you from changing the transaction rather than doing something completely unexpected like that. For the time being though, I appreciate the assistance as that helps solve my problem. Thanks again!

RheaMaeH
Feb 23, 2024 5:10 AM UTC

Hello there, joshjames5.

I'm glad to see you back in this thread. Thank you for confirming that the suggestions provided earlier were helpful. Please allow me to extend a warm welcome on behalf of my colleague.

Know that we are always happy to assist you with any questions or issues you may have with QuickBooks. 

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