Why does my invoice say there is a payment scheduled, when the invoice is now overdue? Why hasnt the payment been made, if it was scheduled?

Hi there, @Zenkitten. 

I'd be glad to share insights into why you see the Payment Scheduled status in the invoice activity section.

It could be that your customer set up a Schedule Pay directly from their invoice. However, the payment schedule was set after the invoice due date or it was declined. This is why the transaction shows as overdue and no payment has been made even though it was scheduled. 

To verify if Schedule Pay is set up for an invoice, let's view the Activity Tracker:

1. Go to the Get paid & Pay or Sales menu and select Invoices.
2. Find the invoice you want to check the payment status.
3. Click the status field of that invoice to bring up the activity tracker.

Customers can cancel Schedule Pay by clicking the Cancel payment link in their Schedule Pay confirmation email. After canceling, they can schedule a new one or pay the invoice immediately.

For additional info, check this article: How to set up a scheduled payment for an invoice in QuickBooks Online.

If you have recurring invoices in QuickBooks, your customers can also set up Autopay. This way, their payments will be processed automatically for future recurring invoices.

Moreover, you can customize your sales transactions in QBO. It will let you decide what info your customers see and only add the details that matter most to your business.

If you need further clarification about invoices with Payment Scheduled status, add them to the thread. I'll be here to answer them for you. Have a good one.