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800Tropical
April 27, 2024
Question

Why does my profit and loss report show $0 on every row when I can click into the row and see transactions for my date range?

  • April 27, 2024
  • 1 reply
  • 0 views

My profit and loss report is showing $0 in every totaled row even though when I click on the row I can see transactions it should be counting. I've attached screenshots of my Profit and Loss report, the customized filter, and an example where you can see in the P&L that "Auto" is totaled at $0 but I have a screenshot showing that it actually totals $1,412.71. Any ideas how to fix this? And because folks can see that I did sort by distribution account, the answer is yes, the auto transactions are from the accounts included in the sort.

1 reply

LouiseG12
April 27, 2024

I'll make sure that the totals are visible in every row of your Profit and Loss (P&L), @800Tropical. 

 

 Let's perform some troubleshooting steps to determine if the issue with your P&L report displaying $0 as totals is caused by your browser. Occasionally, QuickBooks Online (QBO) may show unusual behavior due to cached internet files.

 

To prevent your browsing history from being saved, let's open an incognito window. You can use the following keyboard shortcuts based on the type of browser you are using:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, return to your regular browser and clear its cache to refresh the website's preferences. If the issue persists, you can also use different supported browsers as an alternative.

 

 To add several filters and all the information you need, check out this article: Customize reports in QuickBooks Online. 

 

Feel free to revisit this forum if you have additional questions about running reports in QBO. We're always around to help.

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