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urban dweller
March 3, 2024
Question

Why does Open invoices show invoices that were paid?

  • March 3, 2024
  • 1 reply
  • 0 views
Open Invoices report mistakenly shows invoices that were already paid and processed through matching, receiving payments, and other sanctioned Intuit Online methods, yet  they still show up in Open Invoices report, making the total wrong.

1 reply

R
RhoiceW
March 3, 2024

Hi there, urban dweller. I'm here to provide some helpful information on why some paid invoices show up.

 

When invoices are unsettled, they remain open. It's possible that the transaction could be partially paid, which is why the paid invoices still show up.

 

If this is a saved customized report, please double-check all the filters to ensure that the report is only showing unpaid invoices.


I'll leave this article for you to have detailed steps and learn how to get the most out of your financial report: Customize reports in QuickBooks Online
 

Additionally, you can check this article to learn specific ways to customize your reports to get awesome insights: Common custom reports in QuickBooks Online

 

Feel free to reply to this post if you still have issues with running a report. I'm always here to help you. Take care.

U
urban dwellerAuthor
March 3, 2024

Thanks, RhoiceW, everything you say makes sense, I can see how to customize the report, etc. However, the advice does not solve the problem that I posted about originally: even when filtered, the Open Invoices report still shows 5 invoices that I know are settled and paid. I am resorting to an outside spreadsheet to track this information. I'm disappointed that Intuit Online cannot produce an accurate report that I can trust.

J
JamesAndrewM
March 3, 2024

Thanks for getting back to the thread. Allow me to chime in and share my thoughts about this matter.

 

I suggest reviewing the payment application process in the program and ensuring the correct application to the corresponding invoices. Here's how:

 

  1. Go to the Sales menu.
  2. Choose Customers or Invoices to navigate the specific invoice for which you want to review the payment.
  3. Click on it to open the details.
  4. Look for the Payments section within the invoice details.
  5. Check the payment details to confirm, including the date, amount, and associated reference numbers.

 

Next, you can run the Sales by Customer Detail report. It provides a detailed breakdown of sales transactions, including invoices and payments for each customer, enabling you to track individual transactions, outstanding balances, and payment history.

 

If everything is fine, try accessing your account using a private browser to rule out the possibility of a webpage issue. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

 

It would be helpful to memorize your reports in QBO. It will allow for easy access in the future and eliminate the need to go through the customization process again.

 

Please do not hesitate to contact us again if you have any additional concerns regarding QuickBooks. We are always here to assist you with any questions you may have. Stay safe!

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