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July 18, 2024
Question

why does QuickBooks change my transactions? sometimes it changes the vendor and sometimes the amount

  • July 18, 2024
  • 1 reply
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1 reply

July 18, 2024

Thanks for reaching us in the Community, 435. Let me help you check your transactions and why they suddenly changed in QuickBooks Online (QBO).

 

When you save your transactions in QBO, the system will not alter them without your permission. You can inquire with your employees to see if they have modified any information in the transaction.

 

Also, QBO keeps track of your activities in the audit log. You can check on the Audit log to see who made changes to your account and what they did.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Under the Tools section, select Audit log.
  3. Check the information and see who changed it under the USER section.
  4. To view it, click View.

 

Once you find out who changed it, refer to this article to learn how to manage your user's permissions to keep your account safe from unknown changes in QBO: Add and manage users in QBO.

 

Comment on this post if you still have concerns about unknown changes in your transactions in QBO. I'm always here to help you in any way I can.