Why does QuickBooks online automatically make the late fees it adds taxable (even when the service is not taxable, or the customer is exempt)?

I appreciate you for connecting with us, BWAquatics. I'll share some information about the issue you encountered with your late fees in QuickBooks Online (QBO).

There's a reported case about automatically marking late fees as taxable within QBO. This issue occurs when an automatic late fee is applied to an invoice, inadvertently changing the tax-exempt status of all items on that invoice to taxable.

Rest assured, our engineering team is actively working on a solution to this problem. In the meantime, I recommend manually editing each invoice where a late fee is applied. Uncheck the taxable box for those items to ensure compliance with tax regulations until we implement a permanent fix.

To ensure you receive timely updates regarding this issue, I encourage you to contact our dedicated support team to add you as an affected user. They will securely collect your contact information for this purpose.

Here’s how you can reach out:

1. Access the Help menu at the upper right corner of your QBO dashboard.
2. Type Contact Support in the search tab and press enter.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter the issue.
5. Hit on Continue and choose a way to connect with us.

To expedite the transaction, kindly provide this investigation number INV-111348.

Please note that our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available 24/7.

Furthermore, I’ve included these valuable articles specifically focused on managing invoices in QBO. These resources offer practical tips and best practices to enhance your invoicing experience:

• Send invoice reminders automatically or manually in QBO
• Set up and send progress invoices in QBO
• Schedule recurring invoices in QBO

We truly appreciate your patience as we work diligently to resolve this issue. If there’s anything you’d like assistance regarding your sales forms, please provide the details below. My team and I are here to support you.