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cal2vin
April 23, 2024
Question

Why does the autopay option not show up on recurring invoices? I've tried sending invoices to myself. I have quickbooks payments. We use it all the time. No autopay box?

  • April 23, 2024
  • 1 reply
  • 0 views
We use Quickbooks Payments all the time. I have followed every tutorial on Quickbooks support for setting up autopay as an option for customers on recurring invoices. The option simply does not show up. All I see is a checkbox to save the payment for the future.  The support articles say it will be automatically available with an active quickbooks payment account. This is not the case. Ive see many other users with the same complaint dating over 2 years.

1 reply

Bryan_M
Bryan_M
April 23, 2024

Thanks for raising your autopay concern here, @cal2vin.

 

Currently, there's an ongoing investigation about the Autopay option that's no longer available with recurring invoices.

 

Our engineers are aware of the issue. Although this is being actively looked at, we don't have an estimated turnaround for the resolution at this time.

 

If you wish to be updated on the progress of the investigation, you can contact Merchant Services to add you to the notification lists.

 

Here's how to reach out through QuickBooks Online (QBO):

 

  1. Move your mouse to the Help icon.
  2. Select Contact Us.
  3. Type in your concern, then pick Let's talk.
  4. Choose a way you want to connect.

 

You might want to check when QuickBooks deposits customer payments in your bank account. Check out this article: Find out when QuickBooks Payments deposits customer payments.

 

If you have more questions about managing your invoices and autopay option, click the Reply button below. I'll be willing to lend a hand. Have a good day.

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