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C
cheryl105
May 4, 2024
Question

Why does the tab key jump to bottom of page instead of next line in journal entry?

  • May 4, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

R
RheaMaeH
May 4, 2024

Thanks for bringing this to our attention, cheryl105. I'm here to help you use the Tab key when moving around fields while creating Journal entries in QuickBooks Online.

 

We've received similar cases or reports about the Tab key not moving to the next line while creating a transaction in QBO. I recommend contacting our support team to have your name added to the affected users and receive emails with updates on the case.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Click (?) Help.
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

To learn about our support's availability depending on your subscription, please click this link: QuickBooks Online Support.

 

Alternatively, you can use a mouse to move to another field while creating a transaction in your QuickBooks Online account.

 

Additionally, if you want to learn more about managing the Tags feature and keyboard shortcuts in QBO, you can refer to the following articles:

 

 

Please let me know if you have any other questions or concerns related to the Tab button while accessing your transaction in QuickBooks Online. I'm always here to help. Stay safe!

S
SK Food Supplies
May 4, 2024

I have the same problem. I deal with 50+ items on an invoice. Please solve asap.

G
GebelAlainaM
May 4, 2024

I understand the urgency of this matter, SK. Let me share an update with your concern about the tab key that jumps to the bottom when creating a journal entry.

 

At this time, we've received similar cases or reports about the issue stated. I recommend contacting our support so they can add you to the list of affected users.

 

Here's how:

 

  1. On your company file, go to the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can refer to this article for more details about the support schedule: QuickBooks Online Support.

 

Additionally, check out this guide for handling journal entries in QuickBooks: Create journal entries in QuickBooks Online.

 

If you want to run a journal report and other financial reports to assess your business, check out this piece for future reference: Run reports in QuickBooks Online.

 

Feel welcome to reply on this thread if you have clarification on handling journal entries and other features in QuickBooks. I'm here to help you. 

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