Why doesn't invoice emails include payment options?

Welcome to the Community, tlusian.

I'm here to provide information about invoicing and receiving payments in QuickBooks Online (QBO).

If you sign up for QuickBooks Payments, you'll have the feature to add payment options to your invoices and send them to your customers. 

If you've already done that, you'll need to set up your account so customers can pay invoices online. I'll guide you on how.

First, set up your company preferences.

1. Go to Settings, then select Account and settings.
2. Select the Sales tab.
3. Under Invoice payments, select Edit, then select the payment options you want.
4. You can also enter Payment instructions. They will show on all invoices regardless of the template when payments are enabled.
5. Select Save. Then, click Done.

Second, set your payment options directly on the invoice. Take note that you can choose how to receive payment on each invoice you send. If you change them on one invoice, this will only affect that invoice.

Here's how to change the invoice payment options with new invoicing:

1. Go to Sales, then select Invoices.
2. Find the invoice you want to update, then select Edit. 
3. Select Payment methods.
4. Turn the switches on or off for the payment method you want to use.
5. Select Save or Save and close.

Once done, your customers can pay you by selecting Review and pay or Pay invoice in the email they receive.

I'll leave these articles for more details on receiving payments from your customers:

• Take and process payments in QuickBooks Online with QuickBooks Payments
• What to do if your customers can't pay their invoices online

For future reference, here's a guide on how to void payments processed through QBO: Void or refund customer payments in QuickBooks Online.

Please reach out if you have further concerns about adding payment options to your invoices. I'll be around to help out. Keep safe, and have a nice day!