Why doesn't my customer's deposits that I enter directly into the ledger show up under that customer. I need to be able to see these deposits in the customer tabs. Help

Let me help you fix your issue with customer deposits not appearing in the Customer Center in QuickBooks Online.

To begin with, when you input customer deposits directly through the ledger, they may not automatically link to the customer's profile. The ledger mainly tracks individual transactions, such as sales, expenses, or payments, without grouping them by customer. On the other hand, methods like Sales Receipts allow you to associate payments with specific customers.

Since you're receiving payments without sending an invoice, it's best to use Sales Receipts to ensure that transactions appear in the Customer tab.

Here's how:

1. Click the + New button and select Sales Receipt.
2. Choose your customer.
3. Enter the necessary sales information (e.g., products/services, payment method).
4. Click Save.

However, if you prefer to use the ledger, please ensure to select the All Plus Deposit under the Type drop-down on the customer transaction list. Doing this will allow you to see the deposits in the customer tabs.

Moreover, you can check out these articles that can help you get a financial screenshot of your business:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online using a modern view

Let me know if you have further concerns with your customer's deposit or have any QuickBooks-related concerns. Keep safe.

@mcarr 

It will show under the customer.  You just need to make sure you select "All plus deposits" under the Type pull-down on the customer transaction list.