Question

Why has slash (/) been removed as an acceptable character for products. I never had this issue before yesterday and now I can't add fraction sizes to the product name.

Forum|Forum|1 year ago
August 27, 2024
2 replies
0 views

We offer products in fractional sizes (e.g., 1/4", 3/8", 1/2"), catering to customer needs. Our focus includes continuously expanding our product line by introducing new sizes and offering the same sizes in different materials to meet diverse industry requirements.

QuickBooks Online

S

Sherrie_F

I can see how significant it is for you to add fractional sizes to your products, David.

Let's take some troubleshooting steps to ensure you can add a slash while using your QuickBooks Online (QBO) account. An accumulation of historical data can cause unexpected behaviors.

To begin, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts:

Safari: Control + Option + P
Google Chrome: Press Ctrl + Shift + N
Firefox or Internet Explorer: Ctrl + Shift + P

If that works fine using a private browser, go back to your original browser and clear its cache so the system can start fresh. Also, using a different supported browser can help us dig deep into the root cause of this unexpected behavior.

However, if you'd like to learn more about grouping products and services, here's a resource you can browse: Group products and services into different categories in QuickBooks Online.

Additionally, you can check out this article for more tips and resources while working with QuickBooks in the future: Help articles, video tutorials, and more.

You can always have me if you have other queries about managing your products. Let me know if you have any other tasks that you'd like me to help you with. It would be my pleasure to lend you a hand again.

D

david407Author

Regardless of which browser I use or even if I do it in an incognito window, it still won't allow me to add a new product with a slash in the name. We have several other products that allowed us to use a (/) before..

R

rvrfrf

Thanks for following up with the Community, david407. I appreciate your detailed information and screenshot.

I can certainly understand how an ability to add new products with a slash (/) character in their names could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

Use the Gear icon, then go to Feedback.
Enter your suggestion(s) in the Have feedback? window.
If necessary, attach a file with your Camera icon.
Select Next.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

I've also included a detailed resource about working with products/services which may come in handy moving forward: Add product & service items

I'll be here to help if there's any additional questions. Have a lovely Tuesday!

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david407Author

I believe the issue was finally resolved as I am able to edit existing products with fractions as well as add new products with fractions in the name. I hope everyone else's issue was resolved!!

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Gosia M

Thanks for the update David! 3 hours ago I wrote to them 10 feedback messages - "Bring back slash character to names" so they wouldn't miss it and it looks like this together with our messages helped as the slash character is now working!

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