Question

Why have my clients been deleted or made inactive in Quickbooks Online?

Forum|Forum|2 years ago
March 30, 2024
1 reply
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How do I restore my clients in QB Online? I My business has been in hiatus the last 6 months due to a family crisis and now I am ready to resume my business. I logged into my QB Online account to update things, and my client list is no longer there. It shows(deleted) next to an invoice in sales. Has QB revised and changed things? How do I restore all my clients without having to enter over a 100 clients manually?

QuickBooks Online

C

ChristineJoieR

Welcome to the Community forum, astyrianmts. I'm here to assist you with reactivating your inactive client in QuickBooks Online.

In QuickBooks Online, clients can appear as deleted or inactive due to various reasons. When clients are marked as deleted or inactive, it typically means they have been made inactive in the system. This status is often a result of merging duplicate clients, where one client is made inactive during the merging process.

To restore your clients in QuickBooks Online without the need to manually re-enter them, follow these steps below:

On the left pane, click Sales.
Select the Customers tab.
Click the Gear icon above the ACTION icon.
Put a mark next to Include inactive.
Find the customer and click the Make active link in the ACTION column.

Moreover, I'm sharing this reference to assist you in personalizing and adding data on your sales layouts: Customize invoices, estimates, and sales receipts in QuickBooks Online.

You may also like to understand how to dispatch statements to offer clients overviews of their invoices, payments, credits, and balances: Create and send customer statements in QuickBooks Online.

Feel free to reach out if you need clarification on a different topic or have any further inquiries while using QuickBooks. I'm here to assist you, and I wish you and your business continued success.