Why haven't I received my customers payment

Welcome to the Community, Patricia.

I'm here to share all the necessary information about the deposit lead times in QuickBooks Online.

QuickBooks usually deposits your funds within five (5) business days. It would also depend on the product and type of payment you're using. You'll want to figure out what's causing the delay by checking the status of the payment transactions. Let me guide you on how: To check within the QBO account:

1. Sign in to QuickBooks Online.
2. Go to Get paid & pay and select Deposits.
3. Click the bank deposit you want to review.

To check within the Merchant Service Center:

1. Log in to your Merchant Service Center portal.
2. Choose Deposits in the Activity and Reports section.
3. Enter the appropriate date range and select Search.
4. A new window will show the results.
5. Click the triangle to the left of the line item to view the details.

For more details about payment processing, check out this article: Find out when QuickBooks Payments deposits customer payments.

Additionally, you can use this link to learn how QBO deposit works in QBO: Common questions about payments deposits in QuickBooks Online.

Stay in touch with me if you need additional information on customer payments by commenting below. I'm always right here to help you.