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duesmeraldi
May 22, 2024
Question

Why I can no longer duplicate an invoice on the iphone QBonline mobile app?

  • May 22, 2024
  • 1 reply
  • 0 views
O try to edit - copy an invoice but nothing happens

1 reply

I
IrizA
May 22, 2024

Hello there, duesmeraldi. I'm here to help you regarding duplicate invoices. 

 

I'd like to know if you've encountered a specific error while duplicating, editing, or copying an invoice. Any additional details you can provide will be helpful for us to investigate this issue further.

 

As of now, I suggest performing some troubleshooting steps to address the issues with your QuickBooks Online (QBO) App. Excessive cache on the application may be causing malfunctions, which could be why you're unable to duplicate your invoice. 

 

Here's how: 

 

  1. Go to your phone's settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

Additionally, you can use this article since it contains some details that will help you how to use the QuickBooks mobile app to receive an invoice payment from your mobile device: Receive an invoice payment using the QuickBooks Online mobile app. 

 

Let me know if you need further assistance. We're still here to back you up whenever you have questions. 

D
duesmeraldiAuthor
May 22, 2024

your suggestion unfortunately does not solve the issue. Simply the issue I encounter is : I open an invoice, I select ‘make a copy’ and nothing happens 

    JenoP
    JenoP
    May 22, 2024

    I appreciate the additional details in your reply. Allow me to join you here and share information about not being able to make a copy of the invoice, lauren1018.

     

    Our records indicate there is an ongoing investigation (INV-105088) regarding the issue you reported about the non-responsiveness of the "Make a Copy" feature in the QuickBooks Online mobile app.

     

    At the moment, our engineering team is already taking a look a this to determine what's causing the issue. We'll also notify you and share an update as soon as the issue is resolved. 

     

    For us to do that, please contact our phone or chat support teams so they can add you to the list of affected users. 

      

    Here's how to reach out to them: 

     

    1.  Click the Help menu in the upper-right-hand corner of QBO.
    2. Proceed to the Assistant tab.
    3. Type in "contact support" in the chat box and press Enter.
    4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
    5. Click Ask about something else, then enter a short description of your concern or provide INV-105088 as a reference.
    6. Choose between Have us call you or Chat.

     

    In the meantime, you can use the web version of QBO to make a copy of the invoice. 

     

    Feel free to check out these resources in case you need more information and references when using the app for your business:

     

     

    If you have any further questions or concerns about invoicing your customers or using the app in general, please don't hesitate to visit the Community for additional support. We value your time and trust in our product, and we're committed to providing you with the best possible experience.

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