Why I cannot get both sides of a journal entry to match with a downloaded transaction.

Hey there, @debcotravel. 

It's great to see a new face here in the Community. 

When looking at your screenshot, it seems the majority of the information is mirrored. That is what you want when matching transactions. With that being said, I recommend contacting our Customer Support Team so they can review your account with you by using a screen share tool. 

Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's tak. 
4. Scroll down and choose to Get a callback. 

Please come back and let us know how the call goes. We're only a post away if you need us again. Bye for now! 

@debcotravel 

What type of account is "Possible Overpayments"?  QB will only match the amount spent to debits posted to the same bank account you're attempting to reconcile and the amount received to credits.  So, if "Possible Overpayments" isn't your bank account, that's why you can't match them.