Why is a manually entered credit card charge showing as a payment and not an expense

Thanks for posting here in the Community space. Let me give insights about recording credit card charges inside QuickBooks Online (QBO).

Firstly, I'd like to ask how you record your credit card transactions in QBO. Typically, it should appear as an expense rather than a payment. I'll guide you through the steps for properly recording the credit card charge and verify if you have followed the correct process. If it turns out that you recorded it differently, I recommend deleting the initial transaction and recording it again using the given steps.

Here's how to enter a credit card charge:

1. Click Expense in the +New.
2. In the Payment Account dropdown menu, select the credit card account.
3. Choose the credit card type in the Payment method dropdown list.
4. Fill in the necessary information to record.
5. If done, hit Save and Close.

On the other hand, you may also visit these links as your guide when reconciling an account using QBO:

• Reconcile an account in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online

Let me know if you have more questions about recording a credit card charge in QBO. I'm more than happy to assist. Take care!