Why is Intuit’s/QuickBooks customer service so bad?

This is the worst company for customer service I have ever seen. I called the SALES number to talk to a sales man about QuickBooks for our business, I got an Indian girl who barely spoke English and was the worst experience ever. I will never use your services as long as I live 

You should not be in business 

I'd love to know the answer to this as well.  I could go on and on for HOURS about the terrible customer service I've had to endure...and the many hours of time I've wasted.  Most of the painful calls to "support" have resulted in misinformation or me providing them with correct info that is necessary to know if they're going to successfully help me.  I cannot tell you how much I hate having to call with an issue.  9/10 calls are failures.  And sometimes massive tears on my end.  I've had a QB tech support person completely mess up my company file.  It took another, expert level, support person an entire week to fix it...that's how massive the screw up was.  But, alas, I don't know of another option to fun our business, so we stick with QB.  I've been with them for 18 year now, and it only gets worse.  

This is literally the worst customer service experience I have ever had. Me calling 3 times... Lady answers (indian, barely speaking english) how may we help.. I am not a customer, I need the sales dept to talk to someone about your services and see if its a good fit. 

Her answer: May i know why your calling ... I just told you I need a sales person to talk about Quickbooks, were not a customer. Well sir, I cant do that see may I know what is the nature of your call. 

You guys are a fuking joke! 

The service at Quickbooks is very bad because the obscene charges for their services goes primarily to their senior corporate staff instead of paying for better and ongoing training of their first line representatives.  Each and every  single time I have contacted them at least 1-2 hours goes by before they even think they have an answer.  And sometimes they make up a completely false answer if they don’t know.  Getting to a necessary tier 2 representative is at least a 45 minute to one hour wait, and then sometimes get disconnected.  Supervisors do not return their calls.  Their customer service program is pure garbage. 

INTUIT SUCKS!!! They basically have monkeys answer calls.  They are capable up picking up a phone + transferring - tho sometimes even that is a stretch, saying blah blah blah and then transferring the call to another monkey who says blah blah blah. None of them having the ability to answer even the basic of questions. They can mimic and can be taught to read from a script, like a trained monkey - that's about it. I've attempted to use their products and all have been a useless disaster.  QB is NO exception to the experience. They are perhaps the worst. If you want better service supposedly you can sign up for the $90 a month option to get a "dedicated" team and "advanced" support. LOL - I imagine all those calls go overseas and then you really go in circles. No one is knowledgeable about the product - not the sales team -  just monkeys that read the script, not the so called "support" team - seriously lacking in product knowledge.  They just suxxxxxx acrross the board. It should go with out saying but DUH.... just having warm bodies pick up calls does not constitute customer service.

My first and last time using QuickBooks. 

get ready for this ride .. 

I downloaded the app. After about 2-3 months I finally decided to use it for an invoice with my catering company. 
many client paid the amount in full, upwards of 4K. 

I never received the money. 
call customer service, they say my bank rejected it because my LLC doesn’t have my actual name in it and it’s not a business bank account anyways. Ok. 

Understandable. So I update my account and routing numbers (new card). 
customer service rep tells me it will take 2-3 days to receive the rejection then they will deposit the funds into my updated card. 
Ok simple. 

Moving forward, after 2-3 days they then ask for verification of identity. I send the invoice, my ID card, me holding the ID card, along with some other documents. 

1-2 days pass, I’m emailed back asking if I uploaded the documents. I respond saying yes I did. they respond saying perfect, we will update you when we are notified to deposit your funds. 

I then get a call this morning from a rep from the fraud department, asking me some more  questions, I give him the run down and he repeatedly notes that they that had to double check because of scams. He then says an extra lock was put on my account because I requested a debit card. 

huh? Whatever. Yes I requested the debit card. You guys gave me so much trouble that I figured if I rub into anymore problems you guys can simply deposit them there. 
He then confirms that he will release the funds … but there’s a note in the system stating they may have the wrong routing number. I read the checking account & routing number back to him. 
he says correct on his end. We both confirm the updated numbers are the same on each end. 

he tells me to call collections anyways to update them just in case. Ok fine. 
he gives me a number to call. 
man autobot answers and says call back on a business day. (It’s Monday … ) 

I call a different number, explain the situation and she says “let me talk to collections, stay on the line” … and hour passes… the phone just hangs up. I call back….. they give me another number and say call this line. 

I call …. A lady answers and says yes there’s an error message on your account. We both confirm the new routing numbers and she’s just confused as ever as to why this is happening. She tells me to call my bank and make sure it’s nothing on their end which I’m now going to do. 

she then calls back and says she submitted another ticket to collections and it will take 2-3 days to respond … and if they don’t respond I should call them back……

huh????

this is absolutely ridiculous! 
the first invoice I used on QuickBooks and will absolutely be the last. The person writing me back by email seemed to be the only one who cared at resolving this issue. 

deposit my funds so I can be done with this company. 4 hours of phone calls with the run around. 2 weeks of holding funds with more and more issues……. My first time using the invoice feature for QuickBooks and best believe it will be the LAST! 

I concur with your question!  I find customer service so ineffective and frustrating that I would never recommend Quickbooks as an option to any new customers.  Unfortunately, I don't often have a choice in the software my customers have chosen to use but if I did, I would use ANY other alternative than Quickbooks.

I have no idea what is going on there. We have used QuickBooks since the 90s. The customer service is the worst I ask the same question over and over and they just say they don't know the program that well then I ask to speak to someone that can help us, they are quick to say they will have some one call us back well it has been 6 times some on will call us back and no calls. The lying inexperience and the incompetence is overwhelming time  to move on 

YES!  I can't get any help either and now the Contact Us button doesn't work.  Not that it matters because I keep getting people who have no clue what I'm talking about that take forever to give me any information, only to have it be wrong!  

I called four times!  Four times! to get some help on a question and I still don't have an answer for it.  The last young lady saw that I'm an admin but still had to go get an okay to speak with me.  I hung up on her.  If she can't figure that out then she will have no clue as to how to answer my question that no one else could seem to answer.

Now I can't pay my FUTA because QB says I must pay my SUI first.  My SUI is scheduled to be paid but QB isn't smart enough to see that.  I can't seem to get anyone to help me pay my FUTA.  Shouldn't be this hard.