Why is Intuit’s/QuickBooks customer service so bad?

hello, im just here to say intuit and quickbooks is the worst part of my business. the products are broken and the customer support just plan sucks. I get more figured out in less time searching the internet for answers than calling CS. 

Because of Intuit and Quickbooks I quit taking quickbooks and bookkeeping clients. Yup. I used to offer book services but the lack of support and software problems was too much for me to handle. Now my biz just 90% taxes.

Every year or so around tax time I find this thread and other familiars because I have to deal with QB issues and the CS is still bad and the SAME problems are still happening. 

QBO Intuit is the worst company and software I've ever had to work with. 

I want to add my experience to this thread. I have someone try to scam me, let QuickBooks customer service know what was going on. And then out of now where my merchant account was shut down while I have over 8k in invoices ready to be paid. All without notice. I figured it out while in the merchant section and it said account closed. I asked them about it and then quickly got an email about my merchant account being shut down and can’t accept payments. All while I was trying to pay QuickBooks the money.

i was told in that email that shutting down my account was a business decision. That the back end team would get in touch with me. I called a couple times and transferred to someone else. Just a circle of not my job pass off kind of crap. A month later, I get an email about my merchant account being open again. And never was contacted by anyone for an explanation. I already have different account software. Because of how that entire sh!t storm was handled. What do we pay all these fees for anyways?

small business is in the process of dying anyways. That’s why Walmart and Amazon are in favor of the min wage increase. Covid was just another money transfer.

Wanted to share my customer experience.  

I reached out via chat to sign up for QBO and Live Bookkeeping.  The sales person made and error and created a new account using my personal email. I responded immediately requesting this be changed to my business account that is already established.  The sales persons response was this is not an issue and will be resolved once you login and change your email ID.  She connected me with a customer service rep to assist in the migration from desktop to online.  This person had me migrate to my business account.  The sales person had the sign up emails forwarded (still not corrected to my business account)to my business email where I then setup a live bookkeeping session for the following day.  After spending almost 2 hours with the bookkeeper on a screen share we could not overcome the fact that the sales person had attached the subscription for QBO and Bookkeeping live to the wrong account.  We could not move forward as I could not see the bookkeepers requests for documents.  From here I reached back out to the sales person and then the support phone number.  The sales person was not helpful.  The support person canceled the QBO subscription from the new account created and added the subscription to my established business account.  This person however was unable to transfer the Bookkeeping live subscription and instructed me to call back and speak to someone else!  I called support and once again the person I was speaking with was nice but did not listen to or understand what I needed.  So I requested to cancel everything.  It took 43 minute phone call just to cancel.  This could have been resolved in the beginning if the sales person had listened to my request to change the account. Or the support person that helped me migrate my company file understood.  

All I want to do is add a user. My remote desktop provider said I need to go through Intuit and gave me the service number. I got only a digital voice which was a waste of time and texted me a link to use. When I punched in the link I got "Why is Intuit Quickbooks customer service so bad?" I would love to answer but I can confirm it is the worst I have dealt with lately.

How can I add a user?

I don't understand that while you are logged in.  You can't just open a chat to support without having to copy your company ID, email and name.  And then when you get sent to someone else you have to give them your ID, email and name again.  And so on and so on.  And you have to repeat everything you said to the first person. It's incredibly pathetic. 

I purchased the online version that cost 160 dollars for the first year.  I was told that  one my desktop info was transferred, I could still do the work on my desktop.  But I keep getting a message that it is no longer available and I need to send them up to 900 dollars to update it.

I can't get any answeres from the guy that sold me this crap and I can't enter my data into the quickbooks

In the past three months I have spent 5+ hours with "chat support" and "live support". My Quickbook needs are minimal, bigger businesses than mine must be pulling their hair out.

This morning I spent over an hour with "chat support". It took 35 minutes to get Maylyn to even understand the issue. She wanted access to my computer and I said NO. What was she going to do different than I had done 8 times over that past 2+ weeks. My software was up to date, I followed the instructions multiple times, the links that she sent to "help" me were the SAME LINKS I had been following the instructions for my failed attempts. I am unable to re-authorize my AMEX business card. Sounds simple. I tried to get her to type back in her own words what she thought my problem was. She broke the connection.

I give the Quickbooks software a 2 out of 10. I have been using it for 20 years. NO MORE. There support I would not be able to rate on a scale of 1 to 10 because the support would have to drastically IMPROVE to rate even a 1.

I just tried to call back feature and every time someone called back, I could not hear them. I finally called in to their phone number and got the run-around. This place is HORRIBLE. At this point I too will be looking for an alternative. If they care SO LITTLE for their customers as to provide them with a HORRIBLE support service, then they should NOT get our money. 

The first time I went to comment about being in agreement with the title of the post - "why is Quickbooks customer service so bad", this is the message I got" . This says it all, completely sums up my experiences with quickbooks and their team. 

THIS IS RIDICULOUS.

I cannot get a human on the phone. My email receipts are not forwarding. Yes the email is verified. This is a glitch, not human error. I have cut and pasted the message I am receiving. I can tell he has no technical knowledge of the software at all. The customer service rep is not reading my messages and is clearly helping a dozen people at once.