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C
cheerlifelife-gm
April 3, 2024
Question

Why is it saying invoices not sent to several of my invoices when sending reminders?

  • April 3, 2024
  • 1 reply
  • 0 views
I already sent them invoices but another of them are saying not sent after I sent the reminder invoice.

1 reply

A
ArielI
April 3, 2024

Hello, Cheer.

 

I can share some updates about the issue you've encountered regarding the invoices that were not successfully sent after sending reminders in QuickBooks Online (QBO).

 

I’ve checked our records and found that there's still an ongoing investigation (INV-102633) where the QuickBooks Online (QBO) invoice cannot be delivered successfully. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

 

I encourage reaching out to our support team to be added to the list of affected users and receive email updates on the progress of the investigation. Here's how:

 

1. In your QuickBooks Online (QBO) company, go to Help (?).

2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact Us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

 

I've also included a couple of detailed resources about invoice statuses and system requirements which may come in handy moving forward:

 

 

 If you have further questions about your invoices in QBO, you can comment below, and we'll respond to you as soon as possible.

J
jagreff
July 27, 2024

I am having this problem, too.  It's becoming a real problem when sending invoices.  I just created an invoice and can't send it.  I also sent reminders to the same client re 2 unpaid invoices.  One when through.  The other didn't.  It's difficult to know whether a client is just slow or really didn't receive the invoice.  I am paying a lot Quickbooks Online service and this situation is jeopardizing my business.  If you can't fix it, I'll going to look for alternatives. 

I
Ivan_G
July 27, 2024

It's not the experience we're expecting you to encounter, jagreff. I acknowledge that a seamless process of sending an invoice to your customer benefits your business. Allow me to help you get past this so your customer will receive the invoices promptly.

 

To handle this accordingly, please ensure the customer's email registered on the invoices is accurate and updated. If it's correct but the customer did not receive the sent invoice, kindly let them check if it's within their spam folders.

 

For additional reference about resolving failed invoices, please review this article: Fix undelivered invoices in QuickBooks Online.

 

Nevertheless, if the invoice is still nowhere to be found, let's clear and re-enter your email address. It helps isolate bugs in your email delivery system.

 

  1. Go to the Gear icon and select Accounts and Settings.
  2. Navigate to the Company tab and click the Pencil icon on the Contact info section.
  3. Clear the Company email field and re-enter your email address accordingly.
  4. After that, hit Save and then Done.
  5. Send yourself a test transaction using your company email.
  6. If you did not receive the email, I recommend using another email address with a different domain. For example, if you're using an email with the @gmail domain, try another one with the @hotmail, @yahoo, or other domains.

 

However, if the procedure above did not resolve your issue, please follow the steps from the Solution 3 section of this link: Troubleshoot if customers aren't receiving emails from QuickBooks Online. In doing so, I suggest seeking assistance from an IT expert as it's leaning towards configuring the mail server host in your device.

 

I'm also adding this article that can help you once you need to revoke or return customer payments: Void or refund customer payments in QuickBooks Online.

 

Kindly comment below if you have more queries about sending your invoices or other transactions in QuickBooks. We'll make sure you're taken care of.

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