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B
bb55
March 23, 2024
Question

Why is my chart of accounts giving me an error something went wrong? Unable to set up a new account.

  • March 23, 2024
  • 1 reply
  • 0 views
Unable to set up a new account in chart of accounts. Getting "something went wrong" error

    1 reply

    R
    RogelioL
    March 23, 2024

     

    Hello there, @bb55. Let's work together to set up a new account in the Chart of Accounts. 

     

    Please know that QuickBooks Online has a maximum number of things, like accounts or users you can have one at a time. Depending on your subscription, you have a specific usage limit. These limits apply to how many billable users, a chart of accounts, classes, locations, and tags you can add. 

     

    If you haven't reached the maximum numbers and can't create a new account in the Chart of Accounts, it may be due to browser-related problems. With this, we can try logging in to your QBO account using a private browsing window, as this ignores cookies and does not record browsing history or data.

     

    We can use these shortcut keys on your keyboard to access incognito mode:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

    If there's no issue with using a private browser, we can switch back to your regular browser and clear its cache.

     

    Moreover, you can also import a spreadsheet of custom accounts or your existing accounts from another QuickBooks Online instead of manually entering your accounts.

     

    Furthermore, you can check out this article to learn how to create subaccounts in your chart of accounts: Create subaccounts in your chart of accounts in QuickBooks Online.

     

    Let me know if you have further questions about setting up a new account in the Chart of Accounts or QuickBooks-related concerns. Keep safe. 

    V
    vonda.muench@sie
    March 26, 2024

    I am having an identical issue. The maximum has not been reached, and I receive the same error message when attempting to use an incognito window. Any other suggestions as what I can try?

     

    J
    JamaicaA
    March 26, 2024

    Thank you for verifying if you reached the maximum number of accounts in your COA via an incognito window, vonda. Let me redirect you to our representatives for further investigation.

     

    We've received similar cases about the error you encountered when creating a new account in the COA. I recommend contacting our support so they can add you to the affected users list. This way, you'll receive updates or progress of the report.

     

    Here's how:

     

    1. Go to the Help icon and choose Search.
    2. Click the Contact Us button and enter your concern.
    3. Press Continue.

     

    Please note our operating hours so you can contact us at your convenience. For other ways to reach us, refer to this article: QuickBooks Online Support.

     

    I'm adding this article for your guide in setting up the accounts appropriately: Learn about the chart of accounts in QuickBooks Online.

     

    To dive more into your company’s foundation in accounting processes, refer to this module: Learn about account types and detail types in QuickBooks Online.

     

    Feel free to drop a reply anytime you have concerns regarding COA. I'm here to lend a hand. Keep safe.

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