Why is my customer info not loading when trying to generate an invoice??? Are the servers down???

Hi there, danglock.

At times, an excessive accumulation of cache in a browser can lead to unexpected issues with the product. This may be the reason why the customer's information isn't displaying when creating an invoice.

To troubleshoot this, let's open your account in a private window. This will help us determine if the issue is related to a browser cache. Browsers use cached data to load web pages quickly, but an overabundance of cache can cause problems that affect the appearance and functionality of your account.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If it works, clear the browser's cache. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Once you're all set, you can explore the following resources to assist you in effortlessly managing your sales transactions:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Create recurring transactions in QuickBooks

I'll be available if you need further assistance with recording your invoices in your QBO. Feel free to tag me in your reply if you have any more questions. Stay safe!