Why is my customer payment on hold or review

We want to make sure that everyone involved in the payment process is protected. We review payments regularly to make sure everything is in order. This will help everyone involved in the payment process.

If a payment is on hold, you'll get an email at the same email address you used to sign in to the Merchant Service Center. It contains instructions and documents needed to finish our review.

After we get everything needed, we usually finish our review in 2 days. After the review, we can process the payment.

If you didn't receive an email, you may contact our Merchant Support team for guidance about the deposit. See this link for more details on how to connect with them: Contact Payments.

Here's how to reach them:

1. Sign into your QuickBooks Online company.
2. Click on the Help (?) button.
3. Go to the Assistant tab.
4. Enter a question or topic you need help with. If you decide you need further assistance, you can still choose to Talk to a human.

We've also included these helpful references when receiving online payments from your customers:

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments
• Managing and Avoiding Payment Holds

I’m here to make sure you have a smooth experience moving forward. Don’t hesitate to reach out if you have more questions. Together, we’ll keep your entries precise and stress-free. Take care.