Skip to main content
L
losttrailconstru
May 7, 2024
Question

Why is my monthly subsciption fee not getting charged for April if my payment method is still active?

  • May 7, 2024
  • 1 reply
  • 0 views
I got a notice that my service will be ending in seven days. When I check my subsciption payments, they are current through March. It looks like April was skipped and they are preparing to take the payment for May. In my actual account, there is no notification stating that my service will expire soon. It's just in the email notice I received.

1 reply

M
MirriamM
May 7, 2024

Thanks for bringing this billing concern to our attention, losttrailconstru.

 

I'd love to help check and verify the validity of the noticed you received. However, I won't be able to do that without asking for your account details. Since the Community is a public forum, I don't want your details displayed here for security purposes. Since this process requires a back-and-forth conversation to ask for a few details on your account, it would be best to work on a more secure platform. That said, let me route you to our Customer Care Team. 

 

To get in touch with them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

You can leave a comment below if you have other billing concerns, losttrailconstru. I'll be right here to provide additional assistance. Keep safe!

Terms & ConditionsAccessibility statement