Why is my open invoice report showing deposits on invoices that are paid and closed???

Hi there, Sallie. 

I'll explain the reason behind this and provide steps to fix it to help you generate an accurate Open Invoice report in QuickBooks Online (QBO).

In QBO, the deposits will show in the Open Invoice report if they're are posted as an Accounts Receivable (AR) account and is not linked to an invoice. Thus, to remove them in the report you'll have to make sure to link them to an existing invoice. Here's how  you can do that:

1. Click the + New button, then select Receive payment.
2. Choose the customer’s name from the Customer dropdown.
3. Enter the day you received the payment.
4. In the Outstanding Transactions section, select the invoice you need to mark as paid.
5. Once done, click Save and close.

However, if the issue persist, you can perform the basic troubleshooting steps to remove the possible cause of the issue. Please know that cache can affect the program's performance in collecting and processing data. Thus, let's perform some troubleshooting procedures to eliminate this. You can start by opening your account in an incognito or private browser to ensure the issue is within your browser. I'll add these keyboard shortcuts for you:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you log in, please generate the report and check if the data collected shows the unpaid invoices only. 

If this works, you can clear your browser's cache and start with a clean slate. Alternatively, you can use other supported browsers or devices to access the program smoothly. 

Furthermore, you can visit these references as your guide in personalizing your reports and managing them for future use:

• Customize reports in QuickBooks Online.
• Memorize reports in QuickBooks Online.

Fill us in by replying if you have questions about managing the Open Invoice report or any other QuickBooks concerns. We'll get back to help you the best that we can. Stay safe!