Why is my Quickbooks all messed up now? I can’t see any of my income or expenses categories. They all disappeared

We can investigate what's causing the income and expense categories to disappear in QuickBooks Online (QBO), Rose.

We can access the Audit Log report to check if those transactions were deleted in QBO causing them to disappear. This report helps us track added, deleted, and modified transactions, as well as user entries. This allows you to see the history of changes made to individual transactions or a range of multiple transactions.  Just customize the audit log using the Filter tool to narrow down the data. Here's how:

1. Go to the Gear icon.
2. Select Audit Log.
3. Click the Filter drop-down menu.
4. Set the date range.
5. Press Apply.

If there are no changes applied, we can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

If it works, your main browser may have accumulated too much historical data, which can impact processes and cause this kind of behavior. To ensure this doesn't happen again, I recommend that you clear its cache. Otherwise, you can switch to another browser if the same thing happens.

Just in case you need to use bank rules to automatically categorize transactions from your bank, you can check out this article for the steps and details: Set up bank rules to categorize online banking transactions in QuickBooks Online.

I'm just one post away if you need help with categorizing your income and expense transactions or any online banking concerns. If you need assistance with running bank reports or reconciling your account, just add a comment below.