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michael-brightca
November 10, 2023
Question

Why is the new interface asking questions that infer I am not an existing QuickBooks Online customer?

  • November 10, 2023
  • 1 reply
  • 0 views
Haven't logged into my account since the change. First question doesn't list QuickBooks Online as an option for "how have you been managing your finances?"

    1 reply

    S
    SarahannC
    November 10, 2023

    Welcome to QuickBooks Community, michael.

     

    To ensure that I can provide accurate information, it would be helpful if you could provide more details. Can you share the exact question you received or provide a screenshot? This helps better understand the scenario and assist you accordingly.
     

    When adding a screenshot, make sure to not include or cover all the important/personal details. Additionally, were you able to log in to your existing account successfully? 
     

    Looking forward to hearing you again. I'll be around to help. 

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