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dawnjohnson
September 4, 2024
Question

Why is the word "hidden" showing up on my invoices? I'm not sure what is hidden.

  • September 4, 2024
  • 2 replies
  • 0 views
On certain tasks, the word "hidden" is written in smaller font beneath the task.  This is a new issue so not sure what has happened.  Curious if anyone has seen this.

2 replies

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ReymondO
September 4, 2024

Good day, Dawn. I'll share info about the "hidden" word you see on your invoices.

 

Before we proceed, can you tell us more about the task that you've mentioned? Is this a custom field in your invoices? Any additional info you could share would be much appreciated.

 

If you see the word hidden, this specifies that this info won't show once you print the transaction. If the "task" is a custom field, it could be that this was set not to print on forms. This is why you see hidden beneath it.

 

You can check the image below as your reference:

Moreover, you can customize the appearance and layout of your invoices to enhance your business's communications. This can let you decide what info your customers see and only add the details that matter most to your business.

 

If you have additional questions about the hidden word in your invoices, post them again in the thread. I'll be here to help.

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dawnjohnsonAuthor
September 4, 2024

I am creating an invoice from an estimate.  In most cases, the estimate has several tasks but only one of the tasks indicates "hidden".  The task is not, however, hidden when I print or email the invoice.  While that is a good thing, it does not give me faith in whether the QBO process is working correctly.  I am spending a ridiculous amount of time checking and rechecking to make sure everything is showing up and is correct.  

 

I have had SO many issues with invoicing/billing since the "new" invoice experience rolled out in May.  It's literally one thing after another.  I currently have an open investigation on another issue that has not been resolved for over two months.  Super frustrating.  

 

I'm attaching a screenshot of the invoice in the input state.  

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    mariojrb_
    September 4, 2024

    We’re committed to making things right for you, @dawnjohnson. Please allow me to help you get the support you need.  

     

    We have similar reported cases where the description for the second line item of the invoice shows as Hidden.

     

    For now, if you've verified that the product or service has a description on the Products and services page and there isn't an option to hide the item's description, I recommend contacting our support team for further investigation.

    1. From your QuickBooks account, go to the Help menu.
    2. Choose to Contact Us.
    3. Type in your concern, then click on Let's Talk.
    4. Select a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    You can visit this article for the schedule details of our support: QuickBooks Online Support.

     

    I've also included a couple of detailed resources about working with invoices which can be handy moving forward:

     

     

    Don't hesitate to send a reply if you have further questions about managing invoices in QBO. We're always here in the Community to help.

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    dawnjohnsonAuthor
    September 5, 2024

    I have spent HOURS troubleshooting issues via chat and on the phone and simply don't have more time to waste on this.  It doesn't seem to matter if I have a case number or an open investigation number, I get passed around and have to repeat my issues over again.  If I wasn't a one-man accounting team, I would have switched to a new accounting program years ago.  Not sure what the "engineers" are doing short of messing up a system that worked fine before May.

     

    I posted earlier today about the payment terms on my invoices not calculating correctly, as well.  It is now calculating from today's date vs. the date on the invoice (8/31/24).  That's a whole new issue.  Of course,  I get the canned check your settings, clear your cache, etc. response.  It's worked perfectly for the last five years so not sure what has changed on your end.  And I have cleared my cache more in the last month than ever!  

     

    Back to work for me.  I have to create invoices then double and triple check before sending to my clients. I was really hoping for an easy fix and not another scavenger hunt.  

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      dawnjohnsonAuthor
      September 23, 2024

      Has this issue been resolved?

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