Why is there no user view in my advanced settings? Why is the format in chart of accounts not similar to anything I've seen online to when creating a sub-category?

Good day, @Mousie1012.

I appreciate you for following the steps provided by my peer above. I'm here to clarify a few things about the chart of accounts layout interface in QuickBooks Online (QBO).

As of 10/28/2021, QuickBooks updated the Chart of Accounts (COA) to the new interface for all of the QBO accounts. This is also the reason why you can't view the old layout even after switching to the business view.

These changes have been made because we saw that there was an increase in usage of the default accounts that we provided. 76% of the categories used in transactions were default accounts. This is an 8% increase from the existing experience. We also noticed an overall decrease in average account creation, specifically expense accounts.

Nevertheless, these modifications are identical to those made previously. Everything will be fine as long as you can successfully create a new account or subaccount.

You can also check out this article to learn more about creating new accounts in QBO: Add an account to your chart of accounts.

Once you're good with all of your accounts, you can visit this article to learn more about reconciling an account in QBO. If everything matches up with your bank or credit card statements, you know your accounts are balanced and accurate.

Please let us know if you have more questions regarding this new category interface. The Community is always here to answer them for you. Stay safe!