Why were SHIP VIA, SHIP DATE, and TRACKING NUMBER removed from the invoice or the invoice entry screen?

Hi there, @dej.

I want to inform you about recent updates to QuickBooks Online that have impacted the availability of certain features, such as the Ship via, Shipping date, and Tracking no. fields. The decision to remove these features was made in order to improve the overall user experience and streamline the platform's functionality. While we recognize the importance of these fields, we are constantly evaluating and refining our product to ensure that it meets the evolving needs of our users.

We are actively working on potential solutions to address this change and are committed to providing alternative methods for managing shipping information within QuickBooks Online. In the meantime, I'd suggest adding custom fields to track these details in your invoices. Let me show you how:
 

1. Open your new invoice.
2. Click the Manage gear icon.
3. Select the Customization drop-down list, then click Manage.
4. Select Add field, then enter the name and the Data type.
5. Choose a Category and Select forms.
6. Click Save.

Moreover, you can send your suggestions about the new updates in QuickBooks. This way, our engineers can review your feedback and help improve your experience in QuickBooks. 

For additional reference about the new layouts in QuickBooks Online, please see this article: See what’s new with estimates and invoices in QBO.

If you have any further questions or feedback regarding this update, please don't hesitate to reach out to us. Your input is invaluable to us as we continue to enhance QuickBooks Online.

I just spend an hour on support also trying to find out what happened to these fields, right in the middle of invoicing on the last month of the fiscal year!

I can add this as a custom field but now our data is in two places, stupid.

I don't know what kind of improvement to the user experience they were hoping for but we're livid over this change.

I have been dealing with this for a couple hours now. Business needs this function. I have to use tracking numbers in order to be paid on an invoice. Why is this so difficult to understand? Please fix the problem.