Why were we charged $114 on a customer payment transfer to our bank? Aren't the fees capped at $10? How do we get that disputed and refunded?

Hello there, Leah. 

I understand your concern regarding the $114 charge for a customer payment transfer to your bank, especially when you expected a cap on fees. To dispute the charge, it's best to contact QuickBooks Payments support directly.  

Here's how: 

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

By reviewing your transaction history and contacting QuickBooks Payments support, you can dispute the charge and seek a refund. Clarifying the fee structure with support will also help ensure that you understand any future charges.

Furthermore, you can use your QuickBooks Checking account to pay bills, review transfers, and pull up and track your monthly statements. 

 If you have any more questions or need further assistance, don’t hesitate to reach out!