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Best answer by Bryan_M

Hi there, Services, @danyel1, @vegasoainting, and @terryper. 

 

We're aware that some QuickBooks Online users are currently experiencing errors when sending invoices. Our engineers are working to fix it as soon as possible.

 

We'll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

 

Thank you for understanding while we're working on a fix.

5 replies

D
danyel1
April 6, 2023

I am having the same problem.

V
vegasoainting
April 6, 2023

having same issues currently 

T
terryper
April 6, 2023

My estimates or invoices are not emailing out.

Bryan_M
Bryan_MAnswer
April 6, 2023

Hi there, Services, @danyel1, @vegasoainting, and @terryper. 

 

We're aware that some QuickBooks Online users are currently experiencing errors when sending invoices. Our engineers are working to fix it as soon as possible.

 

We'll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

 

Thank you for understanding while we're working on a fix.

C
Calame
July 8, 2023

This is an unacceptable response. This is an ongoing problem with many users for a long time. We migrated from QBDT to QBO on Friday morning and have been unable to email invoices to our customers since then. We have tried all the suggested fixes and nothing works. We have worked with our email account provider and nothing worked. This is an unacceptable systemic problem dealing with one of the most key and used features of QBO. 

 

In QBDT, we had to enter the password for our mail provider to get it to send. Where is that option on QBO?

L
lakesandcountryrealestate
February 27, 2024

We email 12 invoices a month to our agents.  Only a select few do not send.  It says Delivery Issue.  Invoice undelivered:  We couldn't reach some of your customers.  Double check the email address and try again.  I have double checked the email addresss and stil have the same issue.

Bryan_M
Bryan_M
February 27, 2024

Hi there, @lakesandcountryrealestate.

 

Let me share info about the invoice delivery issue and direct you to the best possible help to fix this.

 

At the moment, there's an ongoing investigation (INV-100231) about the invoice delivery issue "Undelivered" when sending invoices to the customer. With that in mind, I recommend contacting the QuickBooks Online (QBO) Care Team to add you as one of the affected users. Once updates are available, you'll be notified through email. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Pick Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

Moreover, consider scanning this article as your guide on personalizing your sales forms inside QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

 

Leave a reply below if you have additional questions about managing your invoice transactions. I'll be willing to help. Keep safe.

T
tanakainmaui
March 22, 2024

I have QB DT 2024 and ran into this problem. Please check that the sending email is correct.  Go to Edit/Preferences/Send forms and check the spelling of your email address.  I had one letter missing and I don't know why that happened because I was using it previously without any problems.  Also, if you try to change the sending email from the sending form pop-up--it looks like it's changed, but it reverts to the email that's on the Preferences tab.  I just learned this--hope it helps.

Lori

 

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