Why would my customers not be able to view their invoices, only the amount owed?

I can help you show the full invoice details to your customers, Krivas.

In QuickBooks Online(QBO), the information displayed in each emailed invoice to your customers depends on the settings configured on your online delivery options. It could be the reason why they're only seeing the amount owed.

To fix this, let's update your settings on sending sales forms so your customers can view the whole details of your invoices. I'll guide you through the process.

Here's how:

1. Go to the Gear icon.
2. Navigate to Account and Settings.
3. Click the Sales tab.
4. Head to the Online delivery section.
5. Highlight the Show full details in email option.
6. On the Additional email options for invoices dropdown, choose HTML.
7. Hit Save and Done.

Moreover, I'll add this article to help you have professional-looking sales forms: Customizing invoices and estimates in QBO.

You can also check out this resource when you're ready to accept you're customer's payment: Record invoice payments in QBO.

We're always ready to lend a hand again if you need further assistance managing your invoices. Let us know in the comments below. Stay safe.