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September 1, 2023
Question

Will Project Costing Transaction page EVER BE ACCURATE in my ACCOUNTING software?

  • September 1, 2023
  • 3 replies
  • 0 views

Since I am referring to my accounting software which should be accurate in reporting costs associated to or referenced by other inputs, I am wondering when the transaction page on projects will show actual transactions particular to that project.

Many have asked this. Many are having to spend extra time inputting data to get this accurate.

 

Printing or exporting that page is useless unless it is an accurate representation of that project.

 

Instead, many of us are reporting that we see:

*Total Payroll for employees instead of the 8 hours worked just on that project.

*Total Bill Value instead of the lines items designated to that project.

 

Can you at least provide some feedback as to when this will be corrected.

 

PLEASE DO NOT REPLY WITH THE FOLLOWING:

*SEND FEEDBACK

*VISIT BUSINESS BLOG

*WATCH THIS MARKETING VIDEO

*WATCH THIS TUTORIAL VIDEO

*I UNDERSTAND YOUR FRUSTRATION

*I ASSURE THIS HAS BEEN SENT TO THE PRODUCT TEAM OR ENGINEERS

 

Thousands are over those responses to basic fixes that have been in the open queue for 3, 4, 5 years.

 

After this ridiculous reports and invoice upgrade and the fact that you are not fixing basic functionality that was either lost from desktop or during an unannounced so called improvement, you have broken the last straw for many of us.

 

 

 

3 replies

September 1, 2023

This has been happening to us as well and I reported it and attempted to escalate it months (8+) ago to no avail.  The last I heard "it was functioning properly and as designed" and that there was "an open investigation as to why it had not functioned properly in the past".  There is no way this can be true!!  First, it WAS working correctly and then they updated something (without notice or even a "what's changed" message within the software) and now it does not work correctly, but they believe that it now works properly now, but not before.

 

QuickBooks definitely has their heads in the sand!!  The fact that we all have to make workarounds and/or constantly perform correcting entries to these transactions is completely unacceptable and is a waste of valuable time!

 

QuickBooks, will you PLEASE get your heads out of the sand and address the core functionality issues instead of trying to play with the way the interface "looks" to us?  You could have spent the valuable time you just used to revamp the menus fixing the core functionality issues instead, and we would be much happier customers.  But no!!  You don't have eyes on your customer's needs, you have your eyes in tunnelvision looking for ways to make our lives more difficult and move things around in the interface without getting any feedback from your customers as to whether this will even be beneficial.  BTW, the last one, is NOT beneficial -- it's "fluff" we didn't ask for and does not meet our needs, and the time could have been much better spent on fixing core functionality issues!!

 

Would it be possible for QB to actually address these issues instead of looking the other way, please??

 

September 2, 2023

I appreciate you for taking the time to share your concern, lmoorecalvarydevsvcs and awoodsrei.

 

We understand how crucial it is for you to have accurate and project-specific transaction reporting. Your frustration is entirely valid, and we want to assure you that your feedback is not falling on deaf ears. 

 

A member of our Next Level Help team will thoroughly examine your feedback and recent support cases. Someone will contact you within 1-2 business days. 

 

If you have any further questions or concerns, please don't hesitate to connect with us in the Community. Our team is available to assist you.

November 14, 2023

We never heard anything more on this issue after this response was posted.  Could you provide an update from the QBO side please?

November 14, 2023

Hello, I am currently at QuickBooks Connect in Las Vegas and have explained this issue to a “Head of Engineering” who never heard of this issue.

We shared contact information and he will be getting back to me on this issue.

 

I am a QBO ProAdvisor for the construction industry, so I support a number of clients and I am only having this issue in one account.

If you would like me to share my communications. Email cannot be posted here, so search on “Sylvia Lamas CCIFP” and you will find my Linkedin Page.

 

Please let me know the following:

What version of QBO are you using?

How long you have had this issue?
Where are you entering payroll? Timesheets in QBO, Timesheets in “TSheets”? etc.

LisaNullar
November 14, 2023

Stepping in as Moderator to explain that I have removed multiple posts of the same information on this thread.  @sylvialamas1 while we understand your motivation, posting the same post multiple times on one thread is considered spam and repeat infractions can lead to a ban.   I am going to be editing similar threads where the same post has been made multiple times.

lmoCDSAuthor
November 14, 2023

@LisaNullar 

I realize that your community site has rules, but do you see that she is actually trying to help. She is likely posting remote from a conference and having trouble getting her post to show up.

How about work with her before assuming she is spamming?

She is trying to communicate that she has spoken to someone in engineering and that our issue might finally be addressed. Removing her comment is not acting as a helpful member "community" trying to help your customers.