With the new QuickBooks updates, tracking number doesn't get saved after I receive a credit card payment. Must go back and reenter the tracking, except net 30 invoices?

Welcome to the QuickBooks Community, mail52. Thank you for bringing this issue to our attention regarding tracking numbers not being saved after receiving credit card payments in the recent QuickBooks updates. We understand the importance of accurate tracking information for your business operations, and we are here to help you resolve this. 

To clarify, did you manually enter the tracking number, and then it disappeared after you received the payment? If so, we are dealing with a potential data issue. Sometimes, browsers become bogged down with frequently accessed resources like cache and cookies, leading to unexpected behavior.

To fix this, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts: 

• Safari: Shift + ⌘ + N
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If the system works fine in a private browser, go back to your original browser and clear its cache to allow for a fresh start. If the problem persists, I suggest switching to a different supported browser.

However, if you're referring to the tracking number automatically populating once you have received the credit card payment, this isn't a feature of QuickBooks. The system doesn't automatically generate or populate tracking numbers upon payment receipt.

Additionally, you may generate reports and customize their data to monitor the financial status of your business.

I hope this information helps clarify the tracking numbers in QuickBooks, mail52. If you're still experiencing issues after trying these steps or have questions about managing tracking numbers, please don't hesitate to reach out again. We're here to ensure your experience with QuickBooks is as smooth and efficient as possible.