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September 26, 2022
Solved

Within the phone app - While entering new expenses, my list of vendors and accounts will only partially show up. The lists show up fine on the web app.

  • September 26, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Candice C

Good morning, @morrgroup-gmail-

 

It's so great to see you back in the Community. I can help you get the whole list of vendors and accounts on an expense in your QuickBooks Online mobile app. 

 

Let's try a few troubleshooting steps so you're able to review the whole list: 

 

  • Ensure the app is up-to-date. 
  • Sign out and then back into the QBO account. 
  • Turn off your device, wait a few seconds, and then turn it back on. 

 

If the problem still persists, come back and let me know. It's my priority that you're able to pick a vendor and account out of the whole list. I'll be waiting for your response! 

1 reply

Candice C
Candice CAnswer
September 26, 2022

Good morning, @morrgroup-gmail-

 

It's so great to see you back in the Community. I can help you get the whole list of vendors and accounts on an expense in your QuickBooks Online mobile app. 

 

Let's try a few troubleshooting steps so you're able to review the whole list: 

 

  • Ensure the app is up-to-date. 
  • Sign out and then back into the QBO account. 
  • Turn off your device, wait a few seconds, and then turn it back on. 

 

If the problem still persists, come back and let me know. It's my priority that you're able to pick a vendor and account out of the whole list. I'll be waiting for your response!