Skip to main content
P
patricia-simon01
July 15, 2023
Question

"Your email isn’t set up for receipt forwarding"

  • July 15, 2023
  • 1 reply
  • 0 views
1) On Quickbooks Self Employed emailing receipts manually was working just fine with [email address removed]
2) I was trying to get automatic (instead of manual) fowarding of receipts from email. I followed some instructions from the community that lead me to change to a customized email that ends in  @qbodocs.com
3) now receipts are not working on my quick books self employed that i use for tax view 
 
 

1 reply

C
ChristieAnn 11
July 15, 2023

Hi there, patricia-simon01.

 

Please know that we aim to deliver customer satisfaction at all times and address an issue as soon as possible. With this, may I ask for additional information on a specific issue you're encountering with QuickBooks Self-Employed?  I appreciate any further details so I can present accurate information.

 

Don't hesitate to add a comment below and provide extra details about your issue. I'm always around to help, patricia-simon01.

P
patricia-simon01Author
July 15, 2023

Hello, I have updated my problem in the note above.  Basically, I was manually forwarding emailed receipts to @books11249.com without issue. I was trying to set up automatic forwarding on gmail. 

 

When I tried to set up auto forwarding in gmail, I got the following error. 

 

Email auto-forwarding action needed

Dear User,

Looks like you recently tried to set up email auto-forwarding from @gmail.com. However, this email address isn’t registered with QuickBooks for receipt and bill email forwarding.

A master admin of your QBO account can help register your email address for receipt and bill email forwarding.

 

 

I followed the link provided and the related instructions.  It took me to a site that I had never worked on before (Perhaps it's Quickbooks Accounting): https://app.qbo.intuit.com/app/receipts.  The site had a box that said the email address for receipts @books11249.com is no longer working. I should create a custom email address ending in @qbodocs.com.  When I did that, receipts are forwarded to quickbooks accounting, but not quickbooks self employed (https://selfemployed.intuit.com/home#/app/home). In quickbooks accounting, I don't see my bank accounts. So it's not as helpful to send receipts there. 

 

I now want to go back to using the receipts @books11249.com email address.  However, I now get this error below.  Even though that email address is shown as registered on https://selfemployed.intuit.com/home#/app/home. 

 

 

Register for receipt forwarding
 
Your receipt wasn’t received because it was sent from an email that’s not registered for receipt forwarding. 

Make sure you’re sending receipts from the email you used to create your QuickBooks account. To find out which email is registered, or to check if receipt forwarding is set up, sign in.

      The QuickBooks Online Team.

 

Can someone on your team set my account so that I can send receipts to receipts @books11249.com so that I can continue to work off of https://selfemployed.intuit.com/home#/app/home? It may require a software engineer to manually go to settings for https://app.qbo.intuit.com/app/receipts and changing the email address back to receipts @books11249.com instead of custom @qbodocs.com

Terms & ConditionsAccessibility statement