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walter-weppler-w
February 13, 2024
Question

3 invoices paid in QBDT prior to transition to QBO 2 of which did move over and were dated after the transition now show as not paid in QBO, how do we fix?

  • February 13, 2024
  • 1 reply
  • 0 views
We have 3 invoices to one of our customers which were paid in QBDT prior to our transition date to QBO, 2 of which were dated after the transition date did move over but now show in QBO as unpaid while the third invoice which was dated before the transition date along with the payment cheque which was dated after the transition date did not move over, how do we fix the problem?                                                    

1 reply

M
MJ_R
February 13, 2024

Hi walter-weppler-w,

 

Thanks for reaching out in the Community. It's awesome to hear that you've migrated to QuickBooks Online! I hope you're enjoying the new features and that the program is continuing to enhance for your bookkeeping practices. I'd be happy to provide some information on your paid invoices since migrating from QuickBooks Desktop.

 

If you used journal entries to apply payments to invoices in QuickBooks Desktop, these links might break during migration, causing customer balances to be off.

 

To resolve this, consider turning on automatic credits in QuickBooks Online:

  • Go to Settings, then select Account and settings.
  • Select Advanced tab.
  • Select Edit in the Automation section.
  • Turn on Automatically apply credits if you want to automatically apply credit memos to customers balances or open invoices. Turn it off if you want to decide which open invoices you want to apply credit memos to.
  • Select Save, then Done.

Review Customer Balances:

  • Double-check the customer balances in QuickBooks Online to ensure they reflect the correct status of invoices.
  • Look for any discrepancies related to the specific invoices you mentioned.

Record invoice payments in QuickBooks Online:

  • Select + New.
  • Select Receive payment.
  • From the Customer dropdown, select the name of the customer.
  • From the Payment method dropdown, select the payment method.
  • From the Deposit to dropdown, select the account you put the payment into. Tip: You can put the money directly into an account, like your chequing account, or select Undeposited Funds if you need to group the payment with others. 
  • In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment on.
  • Enter the Reference no. and Memo if needed. This is optional.
  • When you're done, select Save and close.

If the issue persists or if you need further guidance, consider reaching out to a QuickBooks ProAdvisor or a professional accountant. They can provide personalized advice based on your specific situation.


If you have any other questions, feel free to reply. I'm happy to help.


 

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