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Edgar Soriano
December 18, 2022
Question

6000 - Business Validation Error: You need to activate this item before updating the quantity.

  • December 18, 2022
  • 1 reply
  • 0 views

I received this error in the quickbooks connector app when synching my first shopify sale.  It doesn't specify what needs to be activated and all the items that are in the invoice have been created in QB and SHOP and are active.  The only thing that I though might be stopping it is the shipping.  But in the report it says that the shipping "product" was created.  I checked and it is in my products in QB and is active.  The client has been added but the transaction is not.  Not sure what to do.  No search results come up for this particular error code.  Anyone have any ideas?

1 reply

J
JamesM4
December 19, 2022

Hi Edgar, 

 

Welcome to the Community. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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